Frequently Asked Questions
Everything you need to know about sending letters online
TL;DR
Quick Summary: Papermail lets you send physical letters online without a printer. Letters cost $2.99 each, are sent via USPS, and typically arrive in 1-3 business days. First letter is free. Credits never expire. All letters are private and secure.
How do I send a letter online?
Sending a letter online is simple: (1) Write your letter content, (2) Enter the recipient's address, (3) Preview your letter, (4) Complete payment, (5) We print and mail it via USPS. No printer needed!
Do I need a printer to send letters?
No, you don't need a printer. That's the whole point of Papermail! We handle all printing, envelope stuffing, and stamping for you. Just write your letter and we take care of the rest.
How long does it take to mail a letter?
Once you submit your letter, we typically print and mail it within 1-2 business days. Delivery time depends on the mail class you choose: First-Class Mail typically takes 1-3 business days, while Priority Mail takes 1-2 business days.
Is online letter service reliable?
Yes! All letters are sent via USPS (United States Postal Service), the same reliable postal service you'd use if you mailed it yourself. We provide tracking information so you can monitor your letter's journey.
How much does it cost to send a letter online?
Individual letters cost $2.99 each (First-Class Mail) or $4.49 for Priority Mail. You can save up to 33% by purchasing credit packs. Business plans start at $29/month. Your first letter is free for new users!
What's included in the price?
The price includes printing your letter on quality paper, placing it in a professional envelope, adding a USPS stamp, and delivery via USPS. There are no hidden fees.
Can I send letters internationally?
Currently, we support mailing within the United States via USPS. International mailing may be available in the future. Check our pricing page for the latest information.
Do credits expire?
No, credits never expire. You can purchase credit packs and use them at your own pace, whenever you need to send a letter.
Can I cancel or edit a letter after sending?
Once a letter has been submitted and payment is processed, it enters our printing queue. If you need to cancel or make changes, contact us immediately—we may be able to help if the letter hasn't been printed yet.
Is my letter content private and secure?
Yes, absolutely. Your letters are private and secure. We only use your letter content to print and mail it. We never share your content with third parties, and all data is encrypted and stored securely.
What if my letter doesn't arrive?
If your letter doesn't arrive within the expected timeframe, contact our support team. We'll investigate and, if the letter was lost in transit, we'll send a replacement at no charge.
Can businesses use Papermail?
Yes! We offer business plans starting at $29/month with included letters, bulk sending capabilities, templates, and API access. Perfect for businesses that need to send regular correspondence.
Still Have Questions?
Can't find the answer you're looking for? Contact our support team.
Papermail Team
This content was created by the Papermail team with assistance from AI to ensure accuracy, comprehensiveness, and authoritative information. Our goal is to provide valuable, trustworthy resources about sending letters online and physical mail services.